Jeremy James is President of Aptech, with more than 20 years of experience in high‑trust SaaS markets focused on operational excellence. With a background in computer science, Jeremy brings a strong technology foundation to his leadership, emphasizing trust, innovation, and the thoughtful use of technology to simplify processes, enhance efficiency, and enable smarter decision‑making. He brings deep respect for Aptech’s legacy and the people who built it, and is committed to building on that foundation while guiding the company’s continued evolution and growth—with a relentless focus on helping customers operate more efficiently, make better decisions, and achieve sustained results.
Sam Costa, Vice President at Aptech, brings over 30 years of experience and a deep commitment to supporting the company’s hospitality customers. With extensive hands-on knowledge of Aptech’s products and hospitality finance, Sam leads the Client Success Team, overseeing implementation, training, and 24/7 support to ensure consistent, knowledgeable service throughout the customer lifecycle. He also champions Aptech’s stewardship of the Hospitality 12th Edition Standard Chart of Accounts, ensuring accuracy and compliance across all offerings. Starting his career in hotel operations as a night auditor, Sam’s firsthand experience with property-level challenges shapes his practical, customer-focused approach to delivering reliable systems that truly support hotel operations.
As the Vice President of Sales at Aptech, Paul St. John helps hospitality organizations gain clearer financial and operational insights by connecting them with fully integrated, hotel-focused solutions that enhance decision-making at both the property and corporate levels. With over 20 years of experience in sales leadership roles and a strong educational foundation—including an MBA from Southern New Hampshire University and a BBA from Plymouth State University—Paul brings a wealth of expertise to the hospitality technology sector.
As the Director of R&D at Aptech, Michael Webster leads application innovation and development to drive growth within the hospitality market. With a background in computer science and software engineering, Michael has over 25 years of experience building and leading high performing engineering teams in high growth environments, and through multiple acquisitions. He holds a degree in Computer Science, with a focus on compiler design and optimization for highly parallel computing architectures and algorithm development.
Aptech has been a pioneer of hospitality software technology, delivering innovative solutions for over 50 years in an effort to connect people with computers and information to solve significant problems in the hospitality and service industries.
